Legal
What you can expect from us, and what we ask of you.
Before this goes public
Written to match how the shop actually operates, but a lawyer should review it before launch— particularly the sections on food, refunds, and liability.
Shine African Market, LLC, based in Tucson, AZ. Ordering from this site means you accept these terms.
Tucson and the surrounding area. Delivery is free with no minimum order. We deliver Monday to Friday 5:00pm - 8:00pm, and Saturday and Sunday 9:00am - 8:00pm. We confirm your delivery time when we confirm your order.
If your address falls outside the area we cover, checkout will tell you before any payment is taken. We do not currently offer collection or shipping outside Tucson.
Prices are in US dollars and shown on each product page. Payment is taken at checkout through Stripe. We never see or store your card details.
We try to keep prices and stock accurate. If an item turns out to be unavailable after you order, we will contact you and refund that item rather than substituting something else without asking.
If a price is listed obviously incorrectly, we may cancel and refund the order rather than fulfil it at that price. We will tell you before doing so.
We sell packaged groceries and frozen goods. Frozen items are packed cold and should be refrigerated or frozen as soon as they arrive.
Always read the label on the product itself. Product descriptions on this site are a guide. Manufacturers change recipes and packaging, and the label that arrives with your order is the authority on ingredients and allergens. If you have an allergy, check the packaging before eating.
Tell us and we will put it right. If an item is missing, damaged, or not what you ordered, we will replace or refund it.
For food safety reasons we cannot accept returns of food that has left our care and been stored elsewhere, unless there is a problem with the item itself. That does not affect your rights if the goods were faulty when they arrived.
A time limit for reporting problems still to be decided — for perishables this is usually the day of delivery.
Get in touch as soon as possible. If your order has not yet been packed we can usually cancel and refund it in full. Once it is out for delivery we may not be able to.
If you tick the opt-in box you agree to receive text messages from us. Message frequency varies and message and data rates may apply. Consent is not a condition of purchase. Reply STOP to any message to unsubscribe, or HELP for help. Full detail is in our privacy policy.
Please do not attempt to interfere with the site, place fraudulent orders, or copy our photographs and written content for use elsewhere. Product names and brands belong to their respective owners.
We take care to describe products accurately and to deliver in good condition. Beyond that, our responsibility is limited to the value of the order concerned. Nothing here limits any right you have that cannot lawfully be limited.
These terms may be updated; the version on this page at the time you order is the one that applies. A contact address for legal notices still to be added.
See also our privacy policy and delivery details.
